User Guide & Webinar Training
📔 Quick Start and Admin User Guide
Welcome to our Quick Start User Guide for RH! In this guide, we will show you how to efficiently manage your product compliance and testing within the system.
The following topics will be covered in this guide:
✓ How to Create a SKU
✓ How to Create SKU Grouping
✓ How to Approve Test Report and Result
✓ How to Approve Corrective Action Plan (CAP) and Initiate Retest
✓ How to Manage Test Matrix
✓ How to Manage User Accounts by RH Admin
✓ How to Manage Testing PO by RH Admin
Archived RH Quick Start and Admin User Guides
🎥 Webinar Training
👥 Admin Training - RH Session Compliance and Vendor Ops Team (2023-07-20)
👥 Refresher Training - RH Session Quality Team (2023-06-27)
👥 Test Matrix Training - RH Session Compliance Team (2023-01-18)
👥 Refresher Training - RH Session Quality Team (2022-11-15)
👥 Webinar Training - RH Session Compliance Team (2022-11-01)
👥 Webinar Training - RH Session Quality Team (2022-09-28)
👥 Webinar Training - RH Session Compliance Team (2022-09-07)
👣 Navigate the Platform
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New SKU
This page is designed for RH to create SKUs, perform SKU grouping by applying a test matrix, and assign test tasks to vendors.
⏩What can i do in New SKU page?- Create SKU by importing Monday Feed or manually
- Perform SKU grouping for Regulatory and QC separately
- Bulk delete SKUs
All SKU
This page is designed to provide an overview of the SKU status, whether grouped or not, allowing RH to manage SKU information and export reports.
⏩What can i do in All SKU page?- View SKU overall status
- Export Reports
- Make approval for Test Result and CAP
- Edit SKU relationship
- Edit SKU detail
- View the assiged test matrix for the grouped Prime SKU
Task list
This page is designed to provide the test progress of each test task.
⏩What can i do in Task list page?
- View the task test progress
- View and download the TRFs
- View the samples status
- View the assiged test matrix for the test task
- View the Lab quotes and invoices
Test Matrix
The page is designed for RH to manage test matrix.
⏩What can i do in Test Matrix page?- Create Category
- Manage test item and test matrix by create, edit, archive, approve and publish
- Export test matrix
📢 Enhanced Features
We aim to provide you with a comprehensive understanding of the system's newly released features. If you're looking to stay up-to-date with the latest developments in the system, you've come to the right place.
Released on Sep 30,2024
- Adding Validity Date in the Task Header
- Edit Sample Submitter
- Admin portal update
Released on May 01,2024
- Resume Task
- Delete Task
- Supplier Linkage to Multiple Supplier Agencies
- Comment in Change Requests
- Validity Date
- Pending Reason in Log
- Test code in Test Matrix
- ECD
Released on Dec 27,2023
- SKU Status Logic Update
- Progress in Task list
- TRF Update
- Export Report
- Updated Email Notification
Released on Oct 30,2023
- Change of QC Flow
- Enhanced Task Showing
- Enhanced Test Matrix page
- Updated Email Notification
Released on Oct 9,2023
- Enhanced Export Report Feature
- Enhanced Create New SKU
- Enhanced SKU Detail
- Enhanced TRF
- Mandatory ECD
- Enhanced Task Showing (Ongoing, Cancelled)
- Enhanced Scroll Bar
- Enhanced Date Showing
- Updated Email Notifications (Task Approved; Task Completed; Weekly Outstanding Summary)
Released on Sep 11,2023
- Export Report Feature
- Wording change to Category and Sub-Category
- Data Alignment: Supplier Name, Dept Desc
- Enhanced SKU Detail
- Enhanced Date Input
- Updated Email Notification(New Test Matrix Published and export report notification)
Released on Apr 11, 2023
- Enhanced Monday Feed
- Added Bulk Delete
- Change Log
- Enhanced Display Rows
- View CAP
- Enhanced Search in Test Matrix
- Enhanced Sorting of Sub-Category in Test Item
- Enhanced Email Notification
Released on Feb 17, 2023
- Added SKU Grouping Comment
- Enhanced Header Filter
- Enhanced Upload Document in Acknowledge & Quote
- Enhanced Email Notification
- Support Portal
Released on Feb 8, 2023
- Enhanced SKU Grouping
- Enhanced Monday Feed
- Tested Test Matrix and Not Applicable Test Level
- Update Test Matrix Detail
- Enhanced Header Filter
- Enhanced Table Filter
- Test Matrix for Fabric Program - US
- Added Discount and Surcharge in Make a Quote
- Added Discount and Surcharge in Quotations
- Added Discount and Surcharge in Invoices
- Enhanced Factory Details in Acknowledge & Quote
- Enhanced Billing Information in Acknowledge & Quote
Released on Dec 5, 2022
- Enhanced Monday Feed (RH)
- Lab Details (RH, Vendor, Lab)
- Export Test Matrix in Task (RH, Vendor, Lab)
- Export Test Items (RH)
- Export Test Matrix (RH, Vendor, Lab)
- Export Sub-Categories (RH)
- Create Test Matrix Filter and Search Feature (RH)
- Added Invoice Currency (VND) in Make a Quote (Lab)
- Added Invoice Currency (VND) in Acknowledge & Quote (Vendor)
- Enhanced Factory Details in Acknowledge & Quote (Vendor)
- Enhanced Billing Information in Acknowledge & Quote (Vendor)
- Enhanced All SKU Export (RH)
Released on Nov 1, 2022
- Customized Filter (RH)
- Export All SKU (RH)
- Bulk SKU Grouping (RH)
- Show Testing Level Result in Completed Existing Prime SKU (RH)
- Added Prop 65 Label and Remark (RH)
- Updated Report & Result tab display position and added Submission (Task) hyperlink in All SKU page (RH)
- Added Delete Task Reason (RH)
- Added Supplier Profile Provision during Vendor’s first login (Vendor)
- Enhanced Upload Document and added Invoice Currency INR in Acknowledge & Quote (Vendor)
- Added Invoice Currency (INR) in Make a Quote and Update Cost (Lab)
- Added Revise Report feature (Lab)
- Added Test Matrix in Task List (RH, Vendor, Lab)
- Display Lab Address on TRF and CAP (RH, Vendor, Lab)
- Added Online enquiry feature (RH, Vendor, Lab)
📔Quick Start User Guide
Welcome to our Quick Start User Guide for Agent/Vendor! In this guide, we will show you how to efficiently manage your product compliance and testing within the system.
The following topics will be covered in this guide:
✓ How to Acknowledge SKU Grouping and Quote
✓ How to Confirm Quote
✓ How to Submit Sample Status
✓ How to Submit CAP and Retest
🎥 Webinar Training
👥 Webinar Refreshment Training - Vendor Session 1 & 2 (2023-10-13)
👥 Webinar Training - Vendor Session 3 (2022-09-28)
👥 Webinar Training - Vendor Session 2 (2022-09-27)
👥 Webinar Training - Vendor Session 1 (2022-09-23)
👣 Navigate the Platform
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All SKU
This page is designed to provide an overview of the SKU status, whether grouped or not, allowing Vendor to acknowledge test tasks by selecting the lab for a quote and testing, and submit CAP for RH’s approval.
⏩What can i do in All SKU page?- View SKU overall status
- Acknowledge test tasks or retest task
- Upload product supporting documents
- Submit CAP for RH’s approval
- View the assiged test matrix for the grouped Prime SKU
Task list
This page is designed to provide the test progress of each test task, enabling Vendor to collaborate with Lab in managing product testing.
⏩What can i do in Task list page?- View the test task progress
- View the Lab quotes, request for more quotes from Lab, and confirm quotes
- Fill and edit TRFs
- Submit and view sample status
- View and export the assiged test matrix for the test task
- View the Lab invoices
Test Matrix
This page is designed for Agent and Vendor to view and export test matrix.
⏩What can i do in Test Matrix page?- View and export the published test item and test matrix per country / brand / category
📢 Enhanced Features
We aim to provide you with a comprehensive understanding of the system's newly released features. If you're looking to stay up-to-date with the latest developments in the system, you've come to the right place.
Released on Sep 30,2024
- Adding Validity Date in the Task Header
- Edit Sample Submitter
Released on May 01,2024
- Validity Date
- Pending Reason in Log
- Test code in Test Matrix
- ECD
- Factory City and Payer City
Released on Dec 27,2023
- SKU Status Logic Update
- Progress in Task list
- TRF Update
Released on Oct 30,2023
- Change of QC Flow
- Enhanced Task Showing
- Enhanced Test Matrix page
- Updated Email Notification
Released on Oct 9, 2023
- Enhanced TRF
- Enhanced Task Showing (Ongoing, Cancelled)
- Enhanced Scroll Bar
- Enhanced Date Showing
- Updated Email Notifications (Task Approved; Task Completed; Weekly Outstanding Summary)
Released on Sep 11, 2023
- Wording change to Category and Sub-Category
- Data Alignment: Supplier Name, Dept Desc
- Enhanced Date Input
- Updated Email Notification(New Test Matrix Published)
Released on Apr 11, 2023
- Change Log
- Enhanced Display Rows
- View CAP
- Enhanced Search in Test Matrix
- Enhanced Email Notification
Released on Feb 17, 2023
- Added SKU Grouping Comment
- Enhanced Header Filter
- Enhanced Upload Document in Acknowledge & Quote
- Enhanced Email Notification
Released on Feb 08, 2023
- Tested Test Matrix and Not Applicable Test Level
- Update Test Matrix Detail
- Enhanced Header Filter
- Enhanced Table Filter
- Test Matrix for Fabric Program - US
- Added Discount and Surcharge in Quotations
- Added Discount and Surcharge in Invoices
- Enhanced Factory Details in Acknowledge & Quote
- Enhanced Billing Information in Acknowledge & Quote
Released on Dec 5, 2022
- Display of lab details after quote confirmed
- Export test matrix for test task
- Export test matrix by country-brand-subcategory
- Added Invoice Currency (VND) in Acknowledge & Quote
- Enhanced factory details history in acknowledge & quote flow
- Enhanced billing information history in acknowledge & quote flow
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FAQs
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📔Quick Start User Guide
Welcome to our Quick Start User Guide for Laboratory! In this guide, we will show you how to efficiently manage your product compliance and testing within the system.
The following topics will be covered in this guide:
✓ How to Make a Quote
✓ How to Update Status: Sample Received, Pending, Test in Progress, Upload Report & Result, Completed
✓ How to Handle Retest Request
✓ How to Reupload Rejected Report, Revise Report and Update Cost
✓ How to Re-assign Lab Location by Lab Admin
🎥 Webinar Training
👥 Refresher Training - Lab Session 2 (2024-10-09)
👥 Refresher Training - Lab Session 1 (2024-10-03)
👥 Webinar Training - Lab Session 2 (2022-09-27)
👥 Webinar Training - Lab Session 1 (2022-09-23)
👣 Navigate the Platform
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Task list
This page is designed to provide the test progress of each test task, enabling the lab to manage and update the test progress.
⏩What can i do in Task list page?- Provide quotation and invoices
- Update sample receiving status
- Update test progress with report and result
- Upload updated report for rejected test task
- View and export the assiged test matrix for the test task
Test Matrix
This page is designed for Lab to view and export test matrix.
⏩What can i do in Test Matrix page?- View and export the published test item and test matrix per country / brand / category
📢 Enhanced Features
We aim to provide you with a comprehensive understanding of the system's newly released features. If you're looking to stay up-to-date with the latest developments in the system, you've come to the right place.
Released on May 01,2024
- Validity Date
- Pending Reason in Log
- Test code in Test Matrix
- ECD
- Report Issue Date
Released on Oct 30,2023
- Enhanced Test Matrix page
- Updated Email Notification
Released on Oct 9, 2023
- Mandatory ECD
- Enhanced Scroll Bar
- Enhanced Date Showing
Released on Sep 11, 2023
- Wording change to Category and Sub-Category
- Data Alignment: Supplier Name, Dept Desc
- Enhanced Date Input
- Updated Email Notification(New Test Matrix Published)
Released on Apr 11, 2023
- Change Log
- Enhanced Display Rows
- Enhanced Search in Test Matrix
Released on Feb 17, 2023
- Added SKU Grouping Comment
- Enhanced Header Filter
Released on Feb 8, 2023
- Enhanced Table Filter
- Test Matrix for Fabric Program - US
- Added Discount and Surcharge in Make a Quote
- Added Discount and Surcharge in Quotations
- Added Discount and Surcharge in Invoices
Released on Dec 5, 2022
- Display of lab details after quote confirmed
- Export Test Matrix in Task
- Export Test Matrix
- Added Invoice Currency (VND) in Make a Quote